23-H57: Crew Member, Visitor Services – TCCA/ILCA (OC)

Who are we?

Credit Valley Conservation is one of Ontario’s 36 conservation authorities dedicated to protecting, restoring and enhancing our local natural environment. We care for the Credit River, its streams and tributaries from the headwaters in Orangeville to the shores of Lake Ontario in Mississauga. We are scientists, engineers, researchers, educators, environmentalists, stewards, planners, foresters, recreation experts and much more. We create connections between people and nature, knowledge and action. We inspire appreciation for the role of nature in keeping people connected, healthy and happy. We’re leaders and explorers. We are professional and we’re inspired. We know our stuff, and we work every day to make a difference.

Who are you?

Are you interested in pursuing a career in the outdoors that provides you with a wide range of experiences and skills? Do you enjoy working as part of a team who share like-minded goals? Would you like to help our visitors and want to see them enjoy the same hiking trails, lakes, rivers and forests that you enjoy? Are you curious to learn how parks are managed and operated? We’ll teach you everything you need to know! If this position sounds like a great opportunity for you, we want to hear from you!

Why work for us?

Perks of the Job

  • We offer better than minimum wage for all entry-level positions within Conservation Parks
  • We offer occasional, part-time, and full-time (35 hours/week) hours
  • We are a part of OMERS, one of the best pension plans in Ontario
  • Free access to most conservation areas in Ontario!
  • Free weekday equipment rentals! Want to try skiing at Terra Cotta? How about boating at Island Lake? Some fishing at Ken Whillans? Ever tried fat tire biking?
  • We provide a company branded uniform and applicable Personal Protective Equipment
  • Paid training and continuous learning opportunities
  • Schedules are published seasonally to help you plan your time throughout the year
  • Opportunities for employment beyond the contract

Summary of Functions

Reporting to the Senior Coordinator, Conservation Parks, a Crew Member for Visitor Services works out of the gatehouse at Island Lake Conservation Area and Terra Cotta Conservation Area. Crew Members are an integral part of the Conservation Parks team to provide excellent customer service and administrative functions in the delivery of conservation area operations, programming and special events.

Eligibility Requirements

  • Ability to easily engage with the public.
  • Ability to work in all weather conditions.
  • Ability to work during non-daylight hours.
  • Available to work most weekends and holidays.
  • Strong communication skills.
  • Ability to work independently and as part of a team.
  • Willingness to learn new skills.

Summary of Major Tasks

  • Providing visitors with detailed information about or Conservation Areas and surrounding areas from a recreational and educational perspective.
  • Safe operation and inspection of office equipment at the park gatehouse.
  • Answer a high volume of calls and emails in order to reserve facilities and equipment, answer inquiries, and provide guidance for visitors.
  • Correspond with staff and visitors via email, phone, text, or internal communication system.
  • Operating a point-of-sale system including online and in-person sales, reservations and payments.
  • Collecting accurate data, including customer information and postal codes.
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