23-H53: Customer Service Representative, Conservation Parks – TCCA

Who are we?

Credit Valley Conservation is one of Ontario’s 36 conservation authorities dedicated to protecting, restoring and enhancing our local natural environment. We care for the Credit River, its streams and tributaries from the headwaters in Orangeville to the shores of Lake Ontario in Mississauga. We are scientists, engineers, researchers, educators, environmentalists, stewards, planners, foresters, recreation experts and much more. We create connections between people and nature, knowledge and action. We inspire appreciation for the role of nature in keeping people connected, healthy and happy. We’re leaders and explorers. We are professional and we’re inspired. We know our stuff, and we work every day to make a difference.

Who are you?

You want to be part of an organization with an environmental goal. You get up every day and go to work with purpose. You accept that you may not change the world, but you’ll try to make an impact in your corner. You like to partner with skilled people across many professions. It’s as natural for you think about the outdoors as it is to think out of the box. You’re passionate, responsible and approachable. You do what’s right, not just what’s easy. You care, and it shows.

Why work for us?

Perks of the Job

  • We offer better than minimum wage for all entry-level positions within Conservation Parks
  • We offer occasional, part-time, and full time (35 hours/week) hours
  • We are a part of OMERS, one of the best pension plans in Ontario
  • Free access to most conservation areas in Ontario!
  • Free weekday equipment rentals! Want to try skiing at Terra Cotta? How about boating at Island Lake? Some fishing at Ken Whillans? Ever tried fat tire biking? They’re all free for staff on weekdays
  • We provide up to $500 in uniform items and all Personal Protective Equipment
  • Paid training and continuous learning opportunities
  • Schedules published seasonally to help you plan your time throughout the year
  • Opportunities for employment beyond the contract

Summary of Functions

Reporting to the Senior Coordinator, Conservation Parks, a Customer Service Representative for Conservation Parks works out of the gatehouse at Island Lake Conservation Area and Terra Cotta Conservation Area. Customer Service Representatives are an integral part of the Conservation Parks team to provide excellent customer service and administrative functions in the delivery of conservation area operations, programming and special events.

Eligibility Requirements

  • Ability to easily engage with the public
  • Ability to work in all weather conditions
  • Ability to work during non-daylight hours
  • Available to work most weekends and holidays
  • Strong communication skills
  • Ability to work independently and as part of a team
  • Willingness to learn new skills

Summary of Major Tasks

  • Providing visitors with detailed information about or Conservation Areas and surrounding areas from a recreational and educational perspective
  • Safe operation and inspection of office equipment at the park gatehouse
  • Answer a high volume of calls and emails in order to reserve facilities and equipment, answer inquiries, and provide guidance for visitors
  • Correspond with staff and visitors via email, phone, text, or internal communication system
  • Operating a point-of-sale system including online and in-person sales, reservations and payments
  • Collecting accurate data, including customer information and postal codes
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