23-H51: Customer Service Representative, Conservation Parks

Who are we?

Credit Valley Conservation is one of Ontario’s 36 conservation authorities dedicated to protecting, restoring and enhancing our local natural environment. We care for the Credit River, its streams and tributaries from the headwaters in Orangeville to the shores of Lake Ontario in Mississauga. We are scientists, engineers, researchers, educators, environmentalists, stewards, planners, foresters, recreation experts and much more. We create connections between people and nature, knowledge and action. We inspire appreciation for the role of nature in keeping people connected, healthy and happy. We’re leaders and explorers. We are professional and we’re inspired. We know our stuff, and we work every day to make a difference.

Who are you?

You want to be part of an organization with an environmental goal. You get up every day and go to work with purpose. You accept that you may not change the world, but you’ll try to make an impact in your corner. You like to partner with skilled people across many professions. It’s as natural for you think about the outdoors as it is to think out of the box. You’re passionate, responsible and approachable. You do what’s right, not just what’s easy. You care, and it shows.

Why work for us?

Perks of the Job

  • We offer better than minimum wage for all entry-level positions within Conservation Parks
  • We offer occasional, part-time, and full-time (35 hours/week) hours
  • We are a part of OMERS, one of the best pension plans in Ontario
  • Free access to most conservation areas in Ontario!
  • Free weekday equipment rental! Want to try skiing at Terra Cotta? How about boating at Island Lake? Some fishing at Ken Whillans? Ever tried fat tire biking?
  • We provide a company branded uniform and applicable Personal Protective Equipment
  • Paid training and continuous learning opportunities
  • Schedules are published seasonally to help you plan your time throughout the year
  • Opportunities for employment beyond the contract

Summary of Functions

Reporting to the Superintendent, Conservation Parks, a Customer Service Representative for Conservation Parks works out of the gatehouse at Belfountain Conservation Area and the Park Store at The Cheltenham Badlands. Our main goal is to provide excellent customer service and connect visitors with nature. Customer Service Representatives are an integral part of the Conservation Parks team to provide excellent customer service and administrative functions in the delivery of conservation areas operations, programming and special events.

Eligibility Requirements

  • Must possess a valid Class “G2” or “G” driver’s license in good standing. Successful candidate must provide an MTO Driver’s Abstract
  • Ability to easily engage with the public
  • Ability to work in all weather conditions
  • Ability to work during non-daylight hours
  • Available to work most weekends and holidays
  • Strong communication skills
  • Ability to work independently and as part of a team
  • Willingness to learn new skills

Summary of Major Tasks

  • Providing visitors with detailed information about our Conservation Areas and surrounding areas from a recreational and educational perspective
  • Corresponding with staff and visitors via email, phone, text, or internal communication system
  • Collecting accurate data, including customer information and postal codes
  • Operating a point-of-sale system including online and in-person sales, reservations and payments
  • Safe operation of CVC-owned and operated vehicles and equipment
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