23-H46: Intern Technician, Information Technology

Who are we?

Credit Valley Conservation is one of Ontario’s 36 conservation authorities dedicated to protecting, restoring and enhancing our local natural environment. We care for the Credit River, its streams and tributaries from the headwaters in Orangeville to the shores of Lake Ontario in Mississauga. We are scientists, engineers, researchers, educators, environmentalists, stewards, planners, foresters, recreation experts and much more. We create connections between people and nature, knowledge and action. We inspire appreciation for the role of nature in keeping people connected, healthy and happy. We’re leaders and explorers. We are professional and we’re inspired. We know our stuff, and we work every day to make a difference.

Who are you?

You want to be part of an organization with an environmental goal. You get up every day and go to work with purpose. You accept that you may not change the world, but you’ll try to make an impact in your corner. You like to partner with skilled people across many professions. It’s as natural for you think about the outdoors as it is to think out of the box. You’re passionate, responsible and approachable. You do what’s right, not just what’s easy. You care, and it shows.

Why work for us?

We offer competitive public sector pay. We’re members of the Ontario Municipal Employees Retirement System - OMERS pension fund. We find time to have fun and celebrate successes. You’ll know your co-workers by name and will make fast friends. You’ll like being at work.

Summary of Functions

Reporting to Senior Specialist Security and Network Administrator. This position is responsible for providing technical support and front-line support for the Information Technology (IT) and Information Management division. This position will also assist with hardware, software, network, and voice related incidents and providing end-user support to ensure smooth transition of computer systems. This position will report to the Senior Specialist, Security and Network Administrator.

Eligibility Requirements

  • Enrolled or graduated in a Post Secondary program
  • Must be able to be on-site (head office) 8:30-4:30 (Hours can be flexible)

Summary of Major Tasks

  • Act as a point of contact for phone calls and emails from staff regarding IT issues and queries
  • Triage requests by either resolving issue or escalating the request to senior staff, as needed
  • Provide support for internal clients via ticketing system and receive, log and manage calls
  • Support senior staff with closing incidents/service requests to the client’s satisfaction (to meet SLA) before closing the ticket and ensures that resolution is documented in ticketing system (ISM)
  • Install and configure approved computer hardware and software
  • Troubleshoot and diagnose, hardware/software problems. Ticket escalation as required
  • Support senior staff with client connectivity and performance incidents
  • Collaborate with IT division on projects and liaise with clients
  • Train and review general policies and procedures with new hires
  • Report incidents and request IT operations/projects to IT management
  • Creates a positive staff support experience and builds strong relationships through problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling requests with a professional attitude
  • Provide on-site technical support to resolve hardware, software, network, voice and related technology incidents or service requests
  • Support clients with use of technology, in moves, adds and changes, including software installation
  • Configure and install devices such as cell phones, printers, scanners, copiers, etc
  • Create, update, and maintain Knowledge Base articles in Self Service Portal (ISM)
  • Other duties and projects as appropriate to the position
Scroll to Top