Please submit your cancellation or date change request if your booking time is more than 24 hours in advance or it is after hours. All requests will be honoured at the time of submission however, changes will only be made between 8 a.m. and 7 p.m. daily. Requests made outside of this time will be completed during operating hours. You will be notified by email when your request is complete.
By choosing this selection you understand refunds will be granted in accordance with the cancellation policy agreed to at the time of booking, based on the time of submitting this form.
No refund permitted : After a booking is complete and paid for, no refunds are permitted including cancellations or if you fail to show for your booking.
Cheltenham Badlands Date Change
Date or Time Changes: All fees are transferable to a new date or a credit can be issued for a later date in the same operating year, if requested any time before your booking. The credit can be used at The Cheltenham Badlands or Belfountain Conservation Area. Credits are non-refundable.
By choosing this selection you understand refunds will be granted in accordance with the cancellation policy agreed to at the time of booking, based on the time of submitting this form.
Refund permitted: The admission fees will be refunded if you cancel your booking a minimum of 24 hours in advance. The reservation fee is non-refundable (if applicable). Applicable refunds will be issued within 24 hours.
No refund permitted : Bookings are not eligible to be refunded if you fail to show up or cancel less than 24 hours before your scheduled visit. All fees are forfeit.
Belfountain Date Change
Date or Time Changes: All fees are transferable to a new date or a credit can be issued for a later date in the same operating year, if requested any time before your booking. The credit can be used at The Cheltenham Badlands or Belfountain Conservation Area. Credits are non-refundable.
Facility Cancellation
By choosing this selection you understand refunds will be granted in accordance with the cancellation policy agreed to at the time of booking, based on the time of submitting this form.
7 days prior to event date: A $25 non-refundable reservation fee applies for all cancellations. Groups can move their event to another date, depending on availability, at no additional fee.
Within 7 days of the event date: The full site fee is non-refundable for cancellations or date changes.
In the event of an emergency park closure, refunds will not be available once the group has arrived at their event location. All deposits will be refunded in full.
Terra Cotta Date Change
By choosing this selection you understand refunds will be granted in accordance with the cancellation policy agreed to at the time of booking, based on the time of submitting this form.
7 days prior to event date: A $25 non-refundable reservation fee applies for all cancellations. Groups can move their event to another date, depending on availability, at no additional fee.
Within 7 days of the event date: The full site fee is non-refundable for cancellations or date changes.
In the event of an emergency park closure, refunds will not be available once the group has arrived at their event location. All deposits will be refunded in full.
Facility Cancellation
By choosing this selection you understand refunds will be granted in accordance with the cancellation policy agreed to at the time of booking, based on the time of submitting this form.
7 days prior to event date: A $25 non-refundable reservation fee applies for all cancellations. Groups can move their event to another date, depending on availability, at no additional fee.
Within 7 days of the event date: The full site fee is non-refundable for cancellations or date changes.
In the event of an emergency park closure, refunds will not be available once the group has arrived at their event location. All deposits will be refunded in full.
Island Lake Date Change
By choosing this selection you understand refunds will be granted in accordance with the cancellation policy agreed to at the time of booking, based on the time of submitting this form.
7 days prior to event date: A $25 non-refundable reservation fee applies for all cancellations. Groups can move their event to another date, depending on availability, at no additional fee.
Within 7 days of the event date: The full site fee is non-refundable for cancellations or date changes.
In the event of an emergency park closure, refunds will not be available once the group has arrived at their event location. All deposits will be refunded in full.
Equipment Rental Cancellation
By choosing this selection you understand refunds will be granted in accordance with the cancellation policy agreed to at the time of booking, based on the time of submitting this form.
Cancellations up to 24 hrs in advance – Rental fees will be refunded if visitors cancel up to 24 hours before their booking. A $5 reservation fee(s) that was added to your original booking are non-refundable.
Cancellations within 24 hrs or fail to show – If visitors do not cancel their booking 24 hours prior to their booking time all fees are forfeit. If visitors fail to show for their booking, rental fees, and reservation fees are forfeit.
Equipment Rental Cancellation
By choosing this selection you understand refunds will be granted in accordance with the cancellation policy agreed to at the time of booking, based on the time of submitting this form.
Cancellations up to 24 hrs in advance – Rental fees will be refunded if visitors cancel up to 24 hours before their booking. A $5 reservation fee(s) that was added to your original booking are non-refundable.
Cancellations within 24 hrs or fail to show – If visitors do not cancel their booking 24 hours prior to their booking time all fees are forfeit. If visitors fail to show for their booking, rental fees, and reservation fees are forfeit.
Ken Whillans Date Change
Date Change Policy – Visitors are eligible to transfer their booking to a new date if the new date is available and if the request is made prior to the original booking time. A second date change request is subject to the cancellation policy above.
