2019 Customer Service and Streamlining Action Plan Report – Board Resolution #100/19
This document contains the resolution of the Board of Directors of CVC for Planning and Development Services Customer Service and Streamlining Action Plan.
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2020 Customer Service and Streamlining Action Plan Report – Board Resolution #104/20
This document contains the resolution of the Board of Directors of CVC on the implementation of the Planning and Development Services Customer Service and Streamlining Action Plan.
2021 Customer Service and Streamlining Action Plan Report – Board Resolution #118/21
This document contains the resolution of the Board of Directors of CVC on the implementation of the Planning and Development Services Customer Service and Streamlining Action Plan.
2022 Fee Policy for CVC Planning and Development Services
This policy document is intended to fulfill the requirement for Credit Valley Conservation’s (CVC’s) Planning and Development Services (PDS) Department with respect to the fees charged for the Plan Review and Regulation programs and services. CVC may only charge a fee for a program or services that it provides if it is set out in the Minister’s List which identifies that CAs may charge a fee for mandatory, municipal, and other programs and services where the user-pay principle is appropriate.
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2023 Customer Service and Streamlining Action Plan Status Report
This document contains an update to the Board of Directors of CVC on the implementation of the Planning and Development Services Customer Service and Streamlining Action Plan.
2023 Customer Service and Streamlining Action Plan Status Report Continue Reading
2023 Customer Service and Streamlining Action Plan Status Report – Board Resolution #97/23
This document contains a resolution of the Board of Directors of CVC on the implementation of the Planning and Development Services Customer Service and Streamlining Action Plan.
Client Service Standards for Conservation Authority Plan and Permit Review Standards
This guideline, on client service standards for plan and permit review, focuses on key matters that support process streamlining, efficiency and transparency.
Planning and Development Services Customer Service and Streamlining Action Plan
An outline of CVC Planning and Development Services (PDS) department’s action plan to demonstrate CVC’s continued commitment to customer service excellence in keeping with CVC’s corporate Customer Service Charter and consistent with Conservation Ontario’s Client Service Streamlining Initiative.
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