PDS Customer Service Action Plan

CVC Planning and Development Services (PDS) Customer Service Action Plan demonstrates our continued commitment to customer service excellence in keeping with CVC’s corporate Customer Service Charter and consistent with Conservation Ontario’s Client Service Streamlining Initiative.  The Customer Service Action Plan commits to short term, medium term, and long-term actions around our client centric approach. The plan identifies three core themes — Improve Client Service and Accountability, Increase Speed of Approvals, and Reduce Red Tape and Regulatory Burden — under which the actions will be carried out.

We also collect customer service information through our Client Experience Survey.

CVC reports our progress on the Customer Service Action Plan, together with survey results, to our Board of Directors on an annual basis.  The latest Board Reports can be found below.

COVID-19 related service changes
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Availability of this data and information does not constitute scientific publication. Data and/or information may contain errors or be incomplete. CVC and its employees make no representation or warranty, express or implied, including without limitation any warranties of merchantability or fitness for a particular purpose or warranties as to the identity or ownership of data or information, the quality, accuracy or completeness of data or information, or that the use of such data or information will not infringe any patent, intellectual property or proprietary rights of any party. CVC shall not be liable for any claim for any loss, harm, illness or other damage or injury arising from access to or use of data or information, including without limitation any direct, indirect, incidental, exemplary, special or consequential damages, even if advised of the possibility of such damages.

In accordance with scientific standards, appropriate acknowledgment of CVC should be made in any publications or other disclosures concerning data or information made available by CVC.