PDS Customer Service Action Plan
CVC Planning and Development Services (PDS) Customer Service Action Plan demonstrates our continued commitment to customer service excellence in keeping with CVC’s corporate Customer Service Charter and consistent with Conservation Ontario’s Client Service Streamlining Initiative. The Customer Service Action Plan commits to short term, medium term, and long-term actions around our client centric approach. The plan identifies three core themes — Improve Client Service and Accountability, Increase Speed of Approvals, and Reduce Red Tape and Regulatory Burden — under which the actions will be carried out.
We also collect customer service information through our Client Experience Survey.
CVC reports our progress on the Customer Service Action Plan, together with survey results, to our Board of Directors on an annual basis. The latest Board Reports can be found below.