Covid-19 Planning and Development Services FAQ
Updated Sept 8, 2020.
The following is a list of frequently asked questions of how CVC’s Planning and Development Services (PDS) is dealing with COVID-19. We are continuing our commitment to excellent client service during these unprecedented times.
WHAT IS THE BEST WAY TO REACH PDS STAFF AT THIS TIME?
CVC’s office has re-opened to staff on a rotating basis; however, staff continue to work remotely for most their time. Our office is still generally closed to the public and staff continue to be available via email, video conference or phone.
Reach your planning or regulations contact by email about your file.
General requests and inquiries can be sent to firstname.lastname@example.org. We are regularly monitoring this email and staff will be happy to arrange a phone call or video conference to get your questions answered and address your inquiry.
CAN I STILL APPLY FOR A PERMIT WHILE THE OFFICE IS CLOSED?
Yes. As above, our Regulations Officers are working mostly remotely and have full access to email, phone and video conferencing as needed. We are also issuing permits digitally to ensure continued service. Arrangements for paper permit pick-up can be made if required. The best way to submit a permit application is digitally to your regulations contact or to email@example.com.
We continue to accept hard (paper) copies by mail. Please note that because of limited access to the office by staff, retrieving and reviewing hard copies may result in delays. We recommend, when possible, to submit your application digitally.
HOW CAN I MAKE A PLANNING APPLICATION OR A RESUBMISSION?
As always, planning applications should be made through your municipality. Do not submit applications directly to CVC. The municipality will circulate your application to CVC. Please copy all review agencies directly when you are resubmitting changes to an application to ensure that each agency is reviewing the same information.
Digital submissions are preferred at this time. Be sure to include all necessary information to form a complete application. Please contact the relevant municipality for more information on how they are processing applications during the pandemic.
HOW CAN I MAKE A FEE PAYMENT WHILE THE OFFICE IS CLOSED?
Credit card payments are preferred at this time for both permit and planning applications. Contact your PDS staff member for more information about how to make a payment. We are unable to process applications without the applicable review fee.
ARE PDS STAFF CURRENTLY AVAILABLE FOR SITE MEETINGS AND SITE INSPECTIONS?
Planning, regulations and technical are generally available to attend site meetings, inspections or feature staking where a physical site visit is deemed necessary in order to review an application or proposal.
We will review our approach as the situation continues to evolve and will revisit this as necessary.
HOW DO I REPORT A POTENTIAL VIOLATION OR IF I SEE WORKS THAT MAY NOT BE LEGAL?
If you would like to report a violation or what may be unlawful activity, please contact a Regulations Officers by:
- Calling 905-670-1615 extension ‘0’ where CVC staff will be able to direct your call to an officer. You can make an anonymous report by phone.
- Emailing us at firstname.lastname@example.org.
Thank you for your patience during these difficult times. We continue to work with you to process your permits and applications in a timely manner and provide guidance based on our policies and regulation. We appreciate your continued support.