In light of COVID-19, Credit Valley Conservation is taking steps to ensure the health and safety of our customers, suppliers, communities and people while ensuring we continue to provide uninterrupted services.

CVC OFFICE RE-OPENING
CVC’s head office re-opened to staff, on a rotating basis, on September 8. Staff are now partially working from the office, however, continue to complete most of their time working remotely. The office continues to be generally closed to the public, except by special appointment. Any meetings with staff should continue to occur digitally via email, phone or video conference, if possible. If you would like us to consider an in-person meeting you can contact your CVC planner or regulations officer regarding an active file you have with us. For new files, please call our office at 905-670-1615 ext. 0 or email us at planning@cvc.ca and the appropriate staff person will get back to you.

PLANNING COUNTER AND GENERAL INQUIRIES
Although our office has re-opened to staff, it continues to be generally closed to the public. If you have a general inquiry or would like information from our planning counter the best method of contact is via email at planning@cvc.ca. Any meetings with staff should continue to occur digitally via email, phone or video conference, if possible. We may be able to provide an in-person meeting at the planning counter, by previous appointment only. There is no walk-in service available at this time. To discuss the need for an in-person visit please email us at planning@cvc.ca and the appropriate staff person will get back to you.

ENHANCED DIGITAL ACCESS
We continue our high-quality commitment to client service by being available via email, video conference or phone and for site visits, inspections or feature staking. For existing files, submissions can be made digitally – and there continue to be several options to make payments so please consult with your file contact. You can help us by prioritizing your business-critical needs, ensuring submissions are complete, on time and digital where possible. General inquiries and new permit applications can continue to be directed via email to planning@cvc.ca. Although we prefer to receive digital submissions, you can drop off hard (paper) files or applications to our Head Office. Note due to the limited access staff has to the office, there may be delays in processing hard (paper) copy submissions.

FILE STATUS COMMUNICATION
As always, staff will continue to communicate with you. We will inform you on the status of our review and your application. We’ll also keep you up to date if there are any changes and when our office will re-open to the public.

ENFORCEMENT
If you would like to report a violation or what may be unlawful activity you can contact one of our Regulations Officers. Call 905-670-1615 extension 0 or email us at planning@cvc.ca. You can make an anonymous report by phone.