54b: Customer Service Representative, Conservation Parks (Hourly)

Who are we?

Credit Valley Conservation is one of Ontario’s 36 conservation authorities dedicated to protecting, restoring, and enhancing our local natural environment. We care for the Credit River, its streams, and tributaries from the headwaters in Orangeville to the shores of Lake Ontario in Mississauga. We are scientists, engineers, researchers, educators, environmentalists, stewards, planners, foresters, recreation experts and much more. We create connections between people and nature, knowledge, and action. We inspire appreciation for the role of nature in keeping people connected, healthy and happy. We’re leaders and explorers. We are professional and we’re inspired. We know our stuff, and we work every day to make a difference.


Who are you?

You want to be part of an organization with an environmental goal. You get up every day and go to work with purpose. You accept that you may not change the whole world, but you’ll try to make an impact in your corner. You like to partner with skilled people across many professions. It’s as natural for you think about the outdoors as it is to think out of the box. You’re passionate, responsible, and approachable. You do what’s right, not just what’s easy. You care, and it shows.

Why work for us?

We offer competitive public sector pay. We’re members of the Ontario Municipal Employees Retirement System (OMERS) pension fund. We find time to have fun and celebrate successes. You’ll know your co-workers by name and will make fast friends. You’ll like being at work.

Summary of Functions

To provide excellent customer service and administration of conservation area programs and operations at CVC’s Island Lake and Terra Cotta Conservation Areas and related recreation programs. This position will operate from the Gatehouse at Island Lake Conservation Area in Orangeville and the Gatehouse at Terra Cotta Conservation Area in Terra Cotta (Halton Hills). Staff could be rotating between both locations to provide flexibility, improve your knowledge base and have a diverse experience and getting to know the whole Conservation Parks team.

Anticipated Start and End Dates:
  • December 13, 2021 until October 23, 2022 at both locations (1 Part-time position, approx. 24 hours)
  • December 13, 2021 until March 26, 2022 at both locations (1 Part-time position, approx. 24 hours)
  • December 13, 2021 until April 3, 2022 at both locations (2 Part-time positions, approx. 24 hours)
Hourly Rate: $14.50 per hour

Eligibility Requirements

  • Must possess a valid class “G2” driver’s license in good standing
  • Ability to easily engage with the public and staff both verbally and in written correspondence
  • Be able to work in adverse weather conditions and on weekends and holidays
  • Strong communication and customer service experience
  • Strong mathematical aptitude
  • Cash handling and Point of Sale system experience
  • Strong organizational and multi-tasking skills with attention to detail
  • Confident speaking on the phone and answering email correspondence
  •  Knowledge of Microsoft Office, Windows 10, and an aptitude for learning new programs

Summary of Major Tasks

You will be trained to perform the following tasks under limited direction:

  • Provide a welcoming experience for visitors and potential visitors to our Conservation Areas
  • Safe operation and inspection of office equipment at the park gatehouse
  • Answer a high volume of calls and emails in order to reserve facilities and equipment, answer inquiries, and provide guidance for visitors
  • Correspond with staff and visitors via email, phone, text, or internal communication system
  • Collect accurate data, including customer information and postal codes
  • Operate a point-of-sale system including online sales, bookings and payments, as well as handling cash and Interac card payments. Be responsible for accurate reporting
  • Be knowledgeable about all CVC Conservation Areas and surrounding communities in order to inform visitors
  • Maintain a good relationship with Conservation Area members, community groups and partners
  • Work effectively alone and during non-daylight hours in a variety of weather conditions
  • Perform other applicable duties as needed
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