22-28: Director, Corporate Services

Who are we?

Credit Valley Conservation is one of Ontario’s 36 conservation authorities dedicated to protecting, restoring and enhancing our local natural environment. We care for the Credit River, its streams and tributaries from the headwaters in Orangeville to the shores of Lake Ontario in Mississauga. We are scientists, engineers, researchers, educators, environmentalists, stewards, planners, foresters, recreation experts and much more. We create connections between people and nature, knowledge and action. We inspire appreciation for the role of nature in keeping people connected, healthy and happy. We’re leaders and explorers. We are professional and we’re inspired. We know our stuff, and we work every day to make a difference.

Who are you?

You want to be part of an organization with an environmental goal. You get up every day and go to work with purpose. You accept that you may not change the world, but you’ll try to make an impact in your corner. You like to partner with skilled people across many professions. It’s as natural for you think about the outdoors as it is to think out of the box. You’re passionate, responsible and approachable. You do what’s right, not just what’s easy. You care, and it shows.

Why work for us?

We offer competitive public sector pay. We have a good employee benefits program. We’re members of the Ontario Municipal Employees Retirement System (OMERS) pension fund. We have flexible work hours for many positions. We find time to have fun and celebrate successes. You’ll have free access to our parks and discounts on recreational equipment rentals. You’ll know your co-workers by name and will make fast friends. You’ll like being at work.

Summary of Functions

Reporting to the CAO, this position is responsible for the operational management of CVC including asset management, finance, budgeting and accounting, information management, communications, document management and purchasing.  The Director, Corporate Services requires solid business administration skills, awareness of public sector practices, political acumen and people management skills to coach and develop staff.  This position requires strategic thinking, ability to provide financial planning and oversight for the organization aligning departmental goals with the corporate strategic plan.

As a Director, this executive position provides support to the CAO in the financial and general management of CVC and is the primary signing officer for the organization. As with the other directors, the Director, Corporate Services supports and acts on behalf of the CAO in their absence.

Eligibility Requirements


  • Post-secondary education public or business administration (BBA, MBA, MPA)
  • Qualifications in accounting (CA, CGA, CMA, and / or CPA) are considered an asset


  • Minimum of 7 years of directly relevant managerial/directorial experience in corporate operational management and a minimum of 15 years of relevant work experience
  • Sufficient background and expertise to be able to quickly gain a broad and comprehensive knowledge of the day-to-day operation of CVC and be able to provide high level support and guidance when and where requested (e.g. CVC and general CA history, budget history, funding partners, departmental history, previous departmental relationships, municipal relations, culture, history, project histories, etc.)

Knowledge, Skills and Ability

  • Ability to evaluate operations and identify opportunities for process and technology improvement to influence the effectiveness of CVC
  • Superior business acumen and advanced-level knowledge of pertinent legislation, including: Conservation Authorities Act, Ontario Health and Safety Act, Accessibility for Ontarians with Disabilities Act, Ontario Heritage Act and Canada Revenue Agency Income Tax Act
  • Ability to work co-operatively with a variety of internal departments and external partners including municipalities
  • Solid technical skills and people management skills to coach and develop staff
  • Ability to think strategically and align departmental goals with the corporate strategic plan
  • Ability to engage proactively and earn the trust of internal clients such as staff and senior management
  • Ability to develop mutually beneficial partnerships with external stakeholders
  • Exceptional communications and interpersonal skills and organizational savvy; specifically experience with communicating with senior management
  • Exceptional strategic planning and critical thinking skills with the capacity to advance the strategic plan through systematic and progressive implementation
  • Proven ability to develop, monitor, administer and report on budgets
  • Strong administrative leadership abilities with experience leading successful change in program delivery through leadership of others to meet organizational goals
  • Ability to independently identify issues, plan improvements, measure success and continue improvement.
  • Ability to impact and influence others at all levels, with proven strong presentation skills
  • Demonstrated ability to develop, implement, evaluate and manage short- and long-range plans, business plans, operational plans and master plans
  • Demonstrated ability to effectively communicate complex or sensitive information to internal staff, external clients and stakeholders
  • Ability to maintain confidentiality and to deal with issues in a sensitive, efficient and business-like manner
  • Strong knowledge and experience with MS Office – Word, Excel, PowerPoint

Summary of Major Tasks

Departmental Leadership and Human Resources Planning and Management

  • Direct the overall development and approval of annual work plans and budgets for Corporate Services department.
  • Oversee the staff management of a department that promotes employee engagement and supports staff development. Provide positive leadership to staff, developing and maintaining a work environment that is inclusive, respectful and motivating
  • Establish employee objectives and workplans for direct reports and conduct regular check-in meetings. Ensure direct reports follow the Performance Management Process (PMP) with their staff and review annual reviews for all staff within Corporate Services
  • Recommend training and development opportunities and step increases
  • Plan and prioritize funding for projects and programs
  • Design and structure systems, policies and work processes that meet corporate and departmental needs and provide exceptional service, quality and efficiency
  • Demonstrate sound knowledge of financial matters that affect the department and the organization and effectively manages budget to ensure resources are allocated in an effective manner to meet strategic objectives
  • Anticipate potential problems/issues and creates contingency plans to mitigate risk and ensure a safe working environment.
  • Appropriately delegates responsibility to others, ensures clear role definition and establishes appropriate authority for decision making
  • Guide the development of long-term strategic program plans/business plans with senior department staff

Departmental Policy and Program Planning and Management

  • Drive the corporate strategic plan through program development and work planning and respond to strategic priorities
  • Exercise financial control of departmental budgets
  • Drive and monitor the delivery of CVC services through the managers to ensure that programs and works plan are followed
  • Manage outcomes by tracking metrics and performance indicators
  • Safeguard assets and assure accurate and timely recording of all transactions by implementing and enforcing internal audits, controls and checks across all departments.
  • Provide direct oversight to the adherence to procurement policies and policy development related to physical assets and financial controls
  • Direct the long-term development and planning for assets including the long-term reserve funding, while maintaining capital assets and infrastructure
  • Direct the financial operations including financial planning, reporting, accounts payable/receivable, purchasing, fixed asset records, financial systems and acts as a signing officer for CVC.
  • Provide strategic leadership and direction to the divisional senior managers ensuring that all divisional planning and management activities are executed. This includes effectively guiding and managing the following divisions:
  • Marketing and Communications
  • Financial Services
  • IT, IM and Infrastructure
  • Experience and Transformation

Corporate Management/Business Functions and Responsibilities as Lead Operating Officer

  • Participate as a member of the directors committee of CVC, responsible for developing and implementing corporate plans, policies and strategies
  • Responsible for managing the Corporate Budget process including guiding priority setting, budget preparation and liaison with municipal finance departments for approval, tracking and variance reporting
  • Monitor and Control the financial condition of CVC by conducting audits and overseeing the annual audit
  • Liaise with external auditors and ensure recommendations and deficiencies are acted on
  • Identify areas of process, technology, finance, or policy improvement and lead the execution of initiatives that address corporate services
  • May be called upon by CAO or other Directors for guidance, advice and support on the delivery of corporate and operational initiatives
  • May be called upon to lead new corporate initiatives and/or solutions to issues that supports the organization (e.g. project management, organizational structure design)
  • Act as a the primary signing officer to make decisions/recommendations with signing authority (e.g., approving employee request to hire, POs, T&D, agreements, etc.)
  • Act as an advisor to the CAO on matters relating to corporate operations, economic development and community engagement
  • Contribute to strategic corporate decision-making that supports the achievement of the goals, objectives and strategic priorities of CVC
  • Identify and implement continuous improvement and innovative practices
  • Present, discuss and where necessary negotiate the CVC budget with municipal partners
  • Maintain a big picture understanding of CVC’s budget, budget status, opportunities and pressure points
  • Actively manage risk to the organization associated with operations and finance

Technical Leadership

  • Provide senior technical expertise to the department to guide programs, policies and technical excellence
  • Ensure technical controls are put in place (i.e. Quality Assurance / Quality Control)
  • Share knowledge and experience on possible policy changes and implications of new policy recommendations

Represent CVC Externally

  • Develop and maintain positive partnerships with external stakeholders
  • Build internal and external networks, effective teams, alliances and partnerships in support of the corporate strategic plan
  • Participate in external committees and projects associated with corporate operations, legislation, finance and insurance
  • To represent CVC in the CAO’s absence

Vaccine Policy

New employees are required to be fully vaccinated against COVID-19 as defined by the Ministry of Health as a condition of employment and must have satisfied the full post vaccination period required to ensure vaccination efficacy. The requirement to be fully vaccinated is subject to the Ontario Human Rights Code.  If you are not fully vaccinated, a documented medical reason provided by a physician or registered nurse and time period for the medical reason may be accepted.

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