About CVC

10.2-Customer Service Representative, Conservation Parks – Island Lake/ Terra Cotta

1 Casual Position - Seasonal

At this time, we are seeking to fill the position of:10.2-Customer Service Representative, Conservation Parks – Island Lake/ Terra Cotta

Who are we?

Credit Valley Conservation is one of Ontario’s 36 conservation authorities dedicated to protecting, restoring, and enhancing our local natural environment. We care for the Credit River, its streams, and tributaries from the headwaters in Orangeville to the shores of Lake Ontario in Mississauga. We are scientists, engineers, researchers, educators, environmentalists, stewards, planners, foresters, recreation experts and much more. We create connections between people and nature, knowledge, and action. We inspire appreciation for the role of nature in keeping people connected, healthy and happy. We’re leaders and explorers. We are professional and we’re inspired. We know our stuff, and we work every day to make a difference.

Who are you?

You want to be part of an organization with an environmental goal. You get up every day and go to work with purpose. You accept that you may not change the whole world, but you’ll try to make an impact in your corner. You like to partner with skilled people across many professions. It’s as natural for you think about the outdoors as it is to think out of the box. You’re passionate, responsible, and approachable. You do what’s right, not just what’s easy. You care, and it shows.

Why work for us?

We offer competitive public sector pay. We’re members of the Ontario Municipal Employees Retirement System (OMERS) pension fund. We find time to have fun and celebrate successes. You’ll know your co-workers by name and will make fast friends. You’ll like being at work.



To provide excellent customer service and administration of conservation area programs and operations at CVC’s Island Lake and Terra Cotta Conservation Areas for the summer/fall operating season and related recreation programs. This position will operate from the Gatehouse at Island Lake Conservation Area in Orangeville and the Gatehouse at Terra Cotta Conservation Area in Terra Cotta (Halton Hills). Staff will be rotating between both locations to give more of a diverse experience working at two locations while still being a part of the Conservation Parks team.


Eligibility Requirements

  • Must possess a valid class “G2” driver’s license in good standing
  • Ability to easily engage with the public and staff both verbally and in written correspondence;
  • Be able to work in adverse weather conditions and on weekends and holidays;
  • Strong communication and customer service experience;
  • Cash handling and Point of Sale machine experience;
  • Strong organizational and multi-tasking skills with attention to detail;
  • Confident speaking on the phone and answering email correspondence; and
  • Knowledge of Microsoft Office, Windows 10, and an aptitude for learning new programs

Summary of Major Tasks

  You will be trained to perform the following tasks under limited direction:
  • Provide a welcoming first experience for visitors and potential visitors to our Conservation Areas;
  • Safe operation and inspection of office equipment at the park gatehouse;
  • Answer a high volume of calls and emails in order to reserve facilities and equipment, answer inquiries, and provide guidance for visitors;
  • Correspond with staff and visitors via email, phone call, or internal communication system;
  • Collect accurate data, including customer information and postal codes;
  • Operate a cash register, handle cash and Interac card payments. Be responsible for accurate end of day reports;
  • Be knowledgeable about all CVC Conservation Areas and surrounding communities in order to inform visitors;
  • Maintain a good relationship with Conservation Area members, community groups and partners;
  • Work effectively alone and during non-daylight hours in a variety of weather conditions;
  • Perform other applicable duties as needed

Additional Information

Anticipated Start and End Dates: August 14th, 2021 until October 24th, 2021 at both locations (approx. 35 hrs/week)

Salary starting at: $14.50 per hour

Forward resume by August 1, 2021 to:

Credit Valley Conservation
Email: hr@cvc.ca

Please quote "10.2-Customer Service Representative, Conservation Parks – Island Lake/ Terra Cotta" in the subject line of your application email, as well as in the resume/letter.

Resumes/letters submitted electronically must be submitted in Word or PDF format as one document.

We thank all applicants for their interest. However only those selected for an interview will be contacted. No phone calls please.

CVC is an Equal Opportunity Employer. In accordance with AODA (Accessibility for Ontarians with Disabilities Act, 2005), CVC will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If you require disability – related accommodations, please inform the Human Resources (HR) staff. All personal information is collected under the authority of the municipal Freedom of Information and Protection of Privacy Act.

COVID-19 related service changes
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Availability of this data and information does not constitute scientific publication. Data and/or information may contain errors or be incomplete. CVC and its employees make no representation or warranty, express or implied, including without limitation any warranties of merchantability or fitness for a particular purpose or warranties as to the identity or ownership of data or information, the quality, accuracy or completeness of data or information, or that the use of such data or information will not infringe any patent, intellectual property or proprietary rights of any party. CVC shall not be liable for any claim for any loss, harm, illness or other damage or injury arising from access to or use of data or information, including without limitation any direct, indirect, incidental, exemplary, special or consequential damages, even if advised of the possibility of such damages.

In accordance with scientific standards, appropriate acknowledgment of CVC should be made in any publications or other disclosures concerning data or information made available by CVC.